Terms and conditions

1. The Website, applicable law

This website is operated by Canarias-Travel24, registered in Cam. José Antonio Jiménez, 6, 38759 Las Manchas – El Paso, La Palma, Tenerife, Spain, represented by Doerthe Onigkeit, NIE X-9872182-F.

2. Consent with General Terms and Conditions

The use of the website and the services provided by Canarias-Travel24 is subject to the following general terms and conditions. By using the website, the user agrees to the general terms and conditions without any restrictions or additions. Otherwise, the user is not authorised to use the website and the services provided by Canarias-Travel24.

3. Canarias-Travel24 - Services

Canarias-Travel24 is the provider of an online portal for tourist products and services. Users can check the availability of holiday accommodation according to their wishes and specifications. No direct bookings are made. If interested, the user sends the form provided for this purpose to Canarias-Travel24 without obligation.

4. Canarias-Travel24 - Online portal for holiday accommodation and tourist services

The service offered by Canarias-Travel24 is the presentation and mediation of holiday accommodation and tourist services. Canarias-Travel24 creates a non-binding offer based on the user form and sends it to the email address provided by the user. If the user accepts the offer sent by Canarias-Travel24, a contract is concluded between the user and the corresponding provider, subject to availability.

Canarias-Travel24 acts exclusively as an intermediary for the providers and is not involved as a contractual partner in the contractual relationship between the provider and you. The services of Canarias-Travel24 ends with the sending of the confirmation documents. Canarias-Travel24 therefore assumes no liability for the performance of the services presented on the website and does not guarantee the suitability or quality of the services presented on the website.

5. Booking confirmation and payment

Upon receipt of the booking confirmation, a fee of 15% of the booking value must be paid to Canarias-Travel24 within 3 working days. The booking is not confirmed until payment has been received. This fee is non-refundable.  

Usually the balance must be paid 4 weeks before the date of arrival. If the period is 4 weeks or less when the contract is concluded, the total amount is due immediately. For some properties, the final payment is only due on arrival. Please refer to the booking confirmation for the relevant information.

Refunds and complaints can only be made to the provider.

The customer is obliged to immediately check the booking confirmation received for correctness and to inform Canarias-Travel24 immediately and within 24 hours of any inaccuracies. Delayed notification of inaccuracies does not entitle the customer to cancel the contract.

6. Changing the booking

Travel duration and dates can be changed depending on availability, subject to the cancellation conditions. Bookings at last-minute conditions or special prices cannot be rebooked. A processing fee of between 25 euros and 50 euros will be charged for each rebooking or contract amendment. This fee does not include any costs that may be charged directly by the respective service provider.

Changes to bookings must always be made in writing. Canarias-Travel24 is not able to inform the respective provider and change a booked service before receiving such a request from the user.

7. Cancellation

If no separate cancellation fee is published on the website for the respective accommodation, the following cancellation policy apply:

In the event of a cancellation, the following cancellation fees apply:
20% from the conclusion of the contract up to 60 days before arrival
40% from 59 days to 30 days before arrival
50% from 29 days to 8 days before arrival
100% from 7 days to 1 day before arrival and in the event of no-show

We recommend a travel cancellation insurance.

The tenant can cancel the booking before the start of the journy if he provides a replacement party who takes over the contract under the same conditions. Bookings at last-minute conditions or special prices cannot be cancelled. An additional processing fee of between 25 and 50 euros will be charged for each cancellation.

The fees charged by Canarias-Travel24 do not include the costs that may be charged directly by the respective service provider.

Cancellations must always be made in written form. The date of receipt of the cancellation is decisive.

8. General Information

Canarias-Travel24 offers all general information provided on the website only as an orientation for the user. General information is all information on the website with the exception of the prices of holiday accommodation. The user must be aware that the general information may change at any time.

9. General terms and conditions of the providers

Any enquiry made by the user through the Canarias-Travel24 website is non-binding and does not constitute an offer to conclude a contract with the respective provider for the service you have selected. If this service is still available and a contract is concluded between the provider and you, the general terms and conditions of the provider also apply. These may include terms of payment, due date of payment, liability, cancellation, rebooking and repayment (where applicable), and other restrictions.

10. Force majeure

For the consequences of force majeure Canarias-Travel24 is not liable under this contract. This includes wars, civil unrest, orders by authorities, terrorist attacks, fire, floods, storms, other natural disasters, power failures, accidents, strikes, lockouts or other industrial action that affect the services of Canarias-Travel24 or its suppliers.

11. Liability of Canarias-Travel24

Canarias-Travel24 endeavours to ensure that the information, software and other data available on the website, in particular with regard to availabilities, restrictions and prices, are up-to-date, complete and correct at the time of publication. All services presented on the website are subject to limited availability. Canarias-Travel24 accepts no liability for the performance of the booked services by the providers. Canarias-Travel24 also accepts no liability for assurances given by the providers regarding the characteristics of their services - such as guaranteed quiet location or guaranteed accessories. Apart from that, Canarias-Travel24 is only liable in cases of intent or gross negligence, as well as for assumed guarantees and for the violation of essential contractual obligations.

12. Use of the website

This website is available to the user for their own use. The on website related services cannot be resold, passed or transferred by the user to third parties in return for payment. The website can be used exclusively in accordance with the contract and legally permitted manner and with the regulations in these General Terms and Conditions. In this sense, only the reservation or enquiry of holiday accommodation and any other lawful use of the functions installed on the website is in accordance with the contract. The following applies:

a) The user must be at least 18 years old and have full legal capacity.
b) You assure that all information provided about yourself and the tenants listed in the contract is true.
c) It is not allowed to use the website for speculation purposes, or fraudulent or false bookings.
d) It is not allowed to reproduce, sell, transfer, publish or reproduce the website and its contents by the user. For your personal or non-commercial use, making of a single copy of the page is permitted.
e) The user agrees to indemnify Canarias-Travel24, their partner companies and employees against all claims by third parties (including reasonable costs of legal action), which arising from an abusive, or otherwise illegal non-conforming use of the website and its contents by the user.
f) It is not allowed to use the guest book for commercial reasons (e.g. publications of advertising) or to publish contents with offensive or defamatory remarks.

13. Abuse, blocking of access

Canarias-Travel24 is authorised to terminate this license agreement for any important reason, especially in a major breach against number 12, at any time and to close the access to the website and / or online services.

14. Software

Canarias-Travel24 is the owner of all rights of the software that is available for download on the website. The unauthorized copying, use or disclosure of the software is expressly prohibited. Use of the software can be subjected to a special license agreement and their terms. If such an agreement does not exist, the owner of the software assign to the user a personal, non-transferable license, which applies exclusively to the use of the software for the purpose of access, the presentation and the contractual use of the website in accordance with these Terms and Conditions. Any reproduction of the software on any other server or data medium for the purpose of further reproduction is expressly prohibited.

15. References to other websites

Possibly this website contains additional hyperlinks which lead you to other websites of external providers. Canarias-Travel24 has no responsibility on their design and content and is therefore not responsible for the accuracy, timeliness, completeness and quality of information provided there. Canarias-Travel24 expressly dissociates itself from all contents of these external websites. Please contact the operator of the respective website in case of any concerns you may have in connection with such a site.

16. Changes at the website

Canarias-Travel24 reserves the right to make changes at any time on the website or its content, especially regarding the selection of providers, information, databases or their contents. Canarias-Travel24 also reserves the right to remove content from the guestbook if it does not comply with the provisions of section 12.

17. Copyright and property rights

Canarias-Travel24 holds the copyright and all other industrial property rights to the website and its content. All content is the exclusive owned by Canarias-Travel24, unless the ownership of a third party is specifically indicated.

18. Changes of the General Terms and Conditions

Canarias-Travel24 reserves the right to amend or renew the General Terms and Conditions for the use of this website at any time with effect for the future, without any obligation to inform the user. The current version of the General Terms and Conditions will be available on the website from the time of their validity. By continuing to use the website after a change to the General Terms and Conditions, you declare your agreement to the changes.

19. Invalid provisions, severability clause

If any single provision of the contract is or becomes ineffective, this shall not affect the effectiveness of the remainder of the agreement. The ineffective provision shall be replaced by a provision that most closely approximates the economic purpose of the replaced provision.

20. Legal status

In the case of any dispute concerning the fulfilment and implementation of this contract, the parties of this contract agree expressly submit to the jurisdiction of the judicial authorities of the Province of Santa Cruz de Tenerife and expressly waiving any other jurisdiction that may correspond to them.

21. Legal regulation

The received personal data will be handled according to the data protection law 15/99 from 13th of December. The client has access to his data at any time and can change or delete the data by requesting it to the company by e-mail or post.