Terms and conditions

1. The Website, applicable law

This website is operated by Canarias-Travel24, registered in Cam. José Antonio Jiménez, 6, 38759 Las Manchas – El Paso, La Palma, Tenerife, Spain, represented by Doerthe Onigkeit, NIE X-9872182-F.

2. Consent with General Terms and Conditions

The use of the website and the services provided by Canarias-Travel24 is subject to the following general terms and conditions. By using the website, the user agrees to the general terms and conditions without any restrictions or additions. Otherwise, the user is not authorised to use the website and the services provided by Canarias-Travel24.

3. Canarias-Travel24 - Services

Users can check the availability of holiday accommodations and long-term rental properties on the Canarias-Travel24 platform according to their individual preferences and specifications. Depending on the property, there is either the option of making a non-binding inquiry or booking directly via the platform.

Canarias-Travel24 acts exclusively as an intermediary for the respective providers and does not become a contractual party in the relationship between the user and the provider. The contractual relationship is established exclusively between the user and the respective provider. The service provided by Canarias-Travel24 is limited to the technical provision of the platform, offer creation and consultation, as well as the transmission of booking or inquiry data. Canarias-Travel24’s obligation ends with the dispatch of the booking or inquiry confirmation.

Canarias-Travel24 assumes no responsibility for the fulfillment of the mediated services and offers no guarantees regarding their suitability, quality, or availability. Responsibility for the execution of the mediated services lies solely with the respective provider. In the real estate sector, Canarias-Travel24 also acts exclusively as an intermediary. A direct purchase via the platform is not possible. The mediation is carried out in the name and on behalf of the respective property owner or provider.

4. Booking completion, payment terms, and contractual relationship

Holiday Accommodations

Upon receipt of the booking confirmation, a down payment in the amount specified in the respective accommodation description—generally 15% to 30% of the total booking amount—must be paid within three (3) working days. The booking is considered binding only after the deposit has been received.

The amount of the down payment and the due date for the final payment are specified in the respective accommodation description. If the booking is made within the final payment period, the total amount is due immediately. In some cases, the final payment is to be made upon arrival at the property. The information provided in the accommodation listing and the booking confirmation is decisive.

Complaints and claims for refunds must be addressed exclusively to the respective accommodation provider. Canarias-Travel24 acts exclusive as an intermediary and assumes no liability in this regard.

Down payments may be retained in full or in part, depending on the individual cancellation policies of the respective provider. The regulations regarding refunds, cancellations, and repayment of down payments are governed exclusively by the terms and conditions of the respective accommodation, as indicated in the accommodation listing.

The user is obliged to check the booking confirmation or offer immediately upon receipt for accuracy. Any discrepancies must be reported to Canarias-Travel24 in writing within 24 hours. Complaints received later cannot be considered and do not entitle the user to withdraw from the contract.

Travel duration and dates may be changed depending on availability and in consideration of the applicable cancellation conditions. Bookings made at last-minute rates or special prices cannot be rebooked.

For each rebooking or contract change, Canarias-Travel24 reserves the right to charge a processing fee of between 25 euros and 50 euros plus IGIC (tax). This fee does not include any additional charges that may be imposed directly by the accommodation provider.

Rebookings must be made in writing. Until such a request is received from the user, Canarias-Travel24 cannot inform the respective provider or amend the booked service.

Processing fee for misrouted payments: In the event of a payment error caused by the booking party and the resulting need for correction or refund, Canarias-Travel24 charges a processing fee of 50 euros. This fee must be paid by the booking party to Canarias-Travel24, unless the error was caused by Canarias-Travel24. The processing fee becomes due upon notification for payment by Canarias-Travel24.

Long-Term Rental Properties

The monthly rental amount and any applicable additional costs are detailed in the respective property description. Information on required security deposits and the timing and method of rent payments will be provided to users with the individual rental offer. A binding agreement is only formed upon acceptance of the offer and, if applicable, the signing of a rental contract.

Real Estate

When purchasing real estate, standard incidental purchase costs apply (e.g., land transfer tax, notary fees, agent commission, registry fees). The specific costs will be transparently disclosed to the prospective buyer as part of the offer process. Canarias-Travel24 acts exclusively as an intermediary and is not a party to any purchase contract.

Refunds, warranty claims, or complaints regarding the execution of services can be made exclusively to the respective provider or contractual partner. Canarias-Travel24 is not liable for any defects or non-performance of the mediated services.

Supplementary conditions

The specific terms and contractual conditions for individual holiday accommodations, long-term rental properties, and real estate offers are set out in the respective terms and conditions or contract documents available in the property description. These supplement the present General Terms and Conditions and form part of the respective contractual relationship.

5. Cancellation

Holiday Accommodations

The cancellation policies vary depending on the property and are outlined in the respective accommodation description. Only the regulations stated there are applicable for cancellations.

We recommend a travel cancellation insurance.

The tenant may cancel the booking prior to the start of the trip if they provide a replacement person who fully assumes the contract under the same conditions. Approval from the provider is required.

Bookings made under last-minute conditions or special rates are generally excluded from cancellation.

For every cancellation made by the tenant, Canarias-Travel24 charges a processing fee ranging from 25 euros to 50 euros, depending on the administrative effort involved. This processing fee is due immediately upon notification by Canarias-Travel24 and must be paid to Canarias-Travel24 independently of any cancellation fees charged by the provider.

Cancellations must be made in writing. The date of receipt of the cancellation is decisive.

Long-Term Rental Properties

Cancellation of long-term rental agreements after the contract has been signed is excluded. Only the individually agreed cancellation and termination conditions specified in the respective rental contract apply.

Real Estate

As the platform does not facilitate direct real estate purchases but only acts as an intermediary, cancellation or withdrawal conditions are governed by the individual agreements made with the provider or by applicable legal provisions. Canarias-Travel24 assumes no liability in this regard.

Form and validity of cancellations

Cancellations must be made in writing to be valid. The date of receipt of the written cancellation by Canarias-Travel24 is decisive for calculating any applicable fees.

6. General Information

Canarias-Travel24 provides all general information available on the website only as an orientation for the user. General information includes all content on the website except for the prices of holiday accommodations, long-term rental properties, and real estate. Users should be aware that the general information may be subject to change at any time.

7. General terms and conditions of the providers

Inquiries regarding holiday accommodations, long-term rental properties, or real estate offers made by the user via the Canarias-Travel24 website are non-binding and do not constitute a legally binding contractual offer.

In the case of direct bookings of holiday accommodations, a binding contract between the user and the respective provider is concluded upon receipt of the booking confirmation. For long-term rental properties and real estate, a contract is only formed upon explicit acceptance by the provider or upon signing of a rental or purchase agreement.

In all cases, the respective provider’s terms and conditions apply in addition to these General Terms and Conditions. These may include provisions regarding payment terms, due dates, liability, cancellation, rebooking, refunds, as well as other restrictions and obligations.

Canarias-Travel24 is not a party to the contracts concluded between the user and the provider and assumes no liability for their fulfillment.

8. Force majeure

For the consequences of force majeure Canarias-Travel24 is not liable under this contract. This includes wars, civil unrest, orders by authorities, terrorist attacks, fire, floods, storms, other natural disasters, power failures, accidents, strikes, lockouts or other industrial action that affect the services of Canarias-Travel24 or its suppliers.

9. Liability of Canarias-Travel24

Canarias-Travel24 endeavours to ensure that the information, software and other data available on the website, in particular with regard to availabilities, restrictions and prices, are up-to-date, complete and correct at the time of publication. All services presented on the website are subject to limited availability.

Canarias-Travel24 accepts no liability for the performance of the booked services by the providers. Canarias-Travel24 also accepts no liability for assurances given by the providers regarding the characteristics of their services - such as guaranteed quiet location or guaranteed accessories. Apart from that, Canarias-Travel24 is only liable in cases of intent or gross negligence, as well as for assumed guarantees and for the violation of essential contractual obligations.

10. Use of the website

This website is available to the user for their own use. The on website related services cannot be resold, passed or transferred by the user to third parties in return for payment. The website can be used exclusively in accordance with the contract and legally permitted manner and with the regulations in these General Terms and Conditions. In this sense, only the reservation or enquiry of holiday accommodation and any other lawful use of the functions installed on the website is in accordance with the contract. The following applies:

a) The user must be at least 18 years old and have full legal capacity.
b) You assure that all information provided about yourself and the tenants listed in the contract is true.
c) It is not allowed to use the website for speculation purposes, or fraudulent or false bookings.
d) It is not allowed to reproduce, sell, transfer, publish or reproduce the website and its contents by the user. For your personal or non-commercial use, making of a single copy of the page is permitted.
e) The user agrees to indemnify Canarias-Travel24, their partner companies and employees against all claims by third parties (including reasonable costs of legal action), which arising from an abusive, or otherwise illegal non-conforming use of the website and its contents by the user.
f) It is not allowed to use the guest book for commercial reasons (e.g. publications of advertising) or to publish contents with offensive or defamatory remarks.

11. Abuse, blocking of access

Canarias-Travel24 is authorised to terminate this license agreement for any important reason, especially in a major breach against number 12, at any time and to close the access to the website and / or online services.

12. Software

Canarias-Travel24 is the owner of all rights of the software that is available for download on the website. The unauthorized copying, use or disclosure of the software is expressly prohibited. Use of the software can be subjected to a special license agreement and their terms.

If such an agreement does not exist, the owner of the software assign to the user a personal, non-transferable license, which applies exclusively to the use of the software for the purpose of access, the presentation and the contractual use of the website in accordance with these Terms and Conditions. Any reproduction of the software on any other server or data medium for the purpose of further reproduction is expressly prohibited. 

13. References to other websites

Possibly this website contains additional hyperlinks which lead you to other websites of external providers. Canarias-Travel24 has no responsibility on their design and content and is therefore not responsible for the accuracy, timeliness, completeness and quality of information provided there. Canarias-Travel24 expressly dissociates itself from all contents of these external websites. Please contact the operator of the respective website in case of any concerns you may have in connection with such a site.

14. Changes at the website

Canarias-Travel24 reserves the right to make changes at any time on the website or its content, especially regarding the selection of providers, information, databases or their contents. Canarias-Travel24 also reserves the right to remove content from the guestbook if it does not comply with the provisions of section 10.

15. Copyright and property rights

Canarias-Travel24 holds the copyright and all other industrial property rights to the website and its content. All content is the exclusive owned by Canarias-Travel24, unless the ownership of a third party is specifically indicated.

16. Changes of the General Terms and Conditions

Canarias-Travel24 reserves the right to amend or renew the General Terms and Conditions for the use of this website at any time with effect for the future, without any obligation to inform the user. The current version of the General Terms and Conditions will be available on the website from the time of their validity. By continuing to use the website after a change to the General Terms and Conditions, you declare your agreement to the changes.

17. Invalid provisions, severability clause

If any single provision of the contract is or becomes ineffective, this shall not affect the effectiveness of the remainder of the agreement. The ineffective provision shall be replaced by a provision that most closely approximates the economic purpose of the replaced provision.

18. Legal status

In the case of any dispute concerning the fulfilment and implementation of this contract, the parties of this contract agree expressly submit to the jurisdiction of the judicial authorities of the Province of Santa Cruz de Tenerife and expressly waiving any other jurisdiction that may correspond to them.

19. Legal regulation

The received personal data will be handled according to the data protection law 15/99 from 13th of December. The client has access to his data at any time and can change or delete the data by requesting it to the company by e-mail or post.